Many questions can be answered in our help center and FAQs!

The Cellcosmet Customer Care Team is ready to assist you! Customer Care hours are Monday-Friday 9:00 am – 5:00 pm EST.

For order assistance or general inquiries, please call during our regular business ours, Monday - Friday, 9:00 AM - 5:00 PM ET.

Cellcosmet

Order Questions

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Cellcosmet offers free standard ground shipping on all orders in the continental United States . If you select express service, it will be charged at the shipping rate shown below. Remote area deliveries may experience longer shipping times. Shipping

Cellcosmet offers free standard ground shipping on all orders in the continental United States . If you select express service, it will be charged at the shipping rate shown below. Remote area deliveries may experience longer shipping times.&#xA0;<table border="1" dir="ltr"><tbody><tr><td style="width: 30.5732%;">Shipping Option&#xA0;</td><td style="width: 39.4904%;">Delivery Time&#xA0;</td><td style="width: 29.9363%;">Cost&#xA0;</td></tr><tr><td style="width: 30.5732%;">Standard Ground&#xA0;</td><td style="width: 39.4904%;">3-7 business days*&#xA0;</td><td style="width: 29.9363%;">FREE&#xA0;</td></tr><tr><td style="width: 30.5732%;">Express&#xA0;</td><td style="width: 39.4904%;">2 business days*&#xA0;</td><td style="width: 29.9363%;">$20&#xA0;</td></tr><tr><td style="width: 30.5732%;">Priority&#xA0;</td><td style="width: 39.4904%;">1 business day*&#xA0;</td><td style="width: 29.9363%;">$30&#xA0;</td></tr></tbody></table>&#xA0;Orders shipping outside of the 48 Continental US states, including Hawaii, Alaska, Guam, American Samoa, Marshall Islands, Northern Mariana Islands, Palau, the US Virgin Islands and Puerto Rico, will be charged at a rate of $8.50 per shipment. For expedited shipment cost, please refer to the table below.&#xA0;<table border="1" dir="ltr"><tbody><tr><td style="width: 30.5466%;">Shipping Option&#xA0;</td><td style="width: 39.5498%;">Delivery Time&#xA0;</td><td style="width: 29.9035%;">Cost&#xA0;</td></tr><tr><td style="width: 30.5466%;">Standard Ground&#xA0;</td><td style="width: 39.5498%;">7-10 business days*&#xA0;</td><td style="width: 29.9035%;">$8.50&#xA0;</td></tr><tr><td style="width: 30.5466%;">Express&#xA0;</td><td style="width: 39.5498%;">2 business days*&#xA0;</td><td style="width: 29.9035%;">$25&#xA0;</td></tr><tr><td style="width: 30.5466%;">Priority&#xA0;</td><td style="width: 39.5498%;">1 business day*&#xA0;</td><td style="width: 29.9035%;">$35&#xA0;</td></tr></tbody></table>&#xA0;Cellcosmet offers free standard ground shipping on all orders within Canada . If you select express service, it will be charged at the shipping rate shown below. Remote area deliveries may experience longer shipping times.&#xA0;<table border="1" dir="ltr" class="fr-table-selection-hover"><tbody><tr><td style="width: 30.5466%;">Shipping Option&#xA0;</td><td style="width: 39.5498%;">Delivery Time&#xA0;</td><td style="width: 29.9035%;">Cost**&#xA0;</td></tr><tr><td style="width: 30.5466%;">Standard Ground&#xA0;</td><td style="width: 39.5498%;">3-7 business days*&#xA0;</td><td style="width: 29.9035%;">FREE&#xA0;</td></tr><tr><td style="width: 30.5466%;">Express&#xA0;</td><td style="width: 39.5498%;">2 business days*&#xA0;</td><td style="width: 29.9035%;">$20&#xA0;</td></tr><tr><td style="width: 30.5466%;">Priority&#xA0;</td><td style="width: 39.5498%;">1 business day*&#xA0;</td><td style="width: 29.9035%;">$30&#xA0;</td></tr></tbody></table>**Note we do not ship to the Province of Quebec &#xA0;

Do you offer free shipping?

Orders delivering to Canada addresses will ship from Canada. Orders shipping to US addresses will ship from the US. You'll receive a confirmation email with a tracking link once your order has been shipped out. We aim to ship orders within 2 business

Orders delivering to Canada addresses will ship from Canada. &#xA0;Orders shipping to US addresses will ship from the US. &#xA0;You&apos;ll receive a confirmation email with a tracking link once your order has been shipped out. We aim to ship orders within 2 business days of submitting them on the website. &#xA0;Depending on the shipping method you selected and your destination address, orders can take 3-10 business days to reach you. If you can&#x2019;t find the shipment confirmation email, double-check your spam folder or feel free to email us at <a href="mailto:customerservice.us@cellcosmet.com">customerservice.us@cellcosmet.com</a> or through our <a href="https://www.cellcosmet.com/pages/contact" target="_blank" rel="noreferrer noopener">contact form</a> and we will send you a copy. You may also check the status of your order by using our chat function on our website, and selecting the &#x201C;Track and Manage My Orders&#x201D; button.&#xA0;We also recommend adding us to your contacts to prevent additional emails from going to spam.&#xA0;.

How do I track my order?

Please email us at customerservice.us@cellcosmet.com or through our contact form with your order number and the email address used to place your order. Please note that the cost of return shipping is the responsibility of the purchaser, we do not pro

Please email us at <a href="mailto:customerservice.us@cellcosmet.com" style=" text-decoration: underline;">customerservice.us@cellcosmet.com</a> or through our&#xA0;<a href="https://www.cellcosmet.com/pages/contact" style=" text-decoration: underline;">contact form</a> with your order number and the email address used to place your order. Please note that the cost of return shipping is the responsibility of the purchaser, we do not provide return labels. Upon receiving the returned product(s), a refund will be credited to your original payment method for the price of your product(s) and sales tax (if applicable). All shipping and handling costs are non-refundable. Parcels that are returned to us remain the customer&#x2019;s responsibility and a refund will not be given until we have received the items. We will contact you within 7-10 business days from receipt of the package to confirm your return has been processed. Cellcosmet monitors return activity and reserves the right to deny returns that do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt. If you have any concerns or feedback about our service or a product you have purchased, please do not hesitate to contact us. We are here to help. Please contact us at <a href="mailto:customerservice.us@cellcosmet.com" style=" text-decoration: underline;">customerservice.us@cellcosmet.com</a> or through our <a href="https://www.cellcosmet.com/pages/contact" style=" text-decoration: underline;">contact form</a> or&#xA0;<a href="https://www.cellcosmet.com/pages/cellcosmet-consultations" style=" text-decoration: underline;">Consult with an Expert.</a>

How do I start a return?

If you're not completely satisfied with your purchase, you can return your order within 30 days of the order date if it is unopened and the security seals remain intact. Please note that items must be in saleable condition to qualify for a refund. We

If you&apos;re not completely satisfied with your purchase, you can return your order within 30 days of the order date if it is unopened and the security seals remain intact. Please note that items must be in saleable condition to qualify for a refund.&#xA0;We&#x2019;re unable to refund items that are: unsealed, used (unless damaged or faulty), relabeled or refilled, pierced or opened, missing components from Gift with Purchase (GWP) or Exclusive Sets and damaged product cartons. &#xA0;To request a return, just email us at customerservice.us@cellcosmet.com with your order number and the email used at checkout.&#xA0;Once we receive your return, we&#x2019;ll issue a refund to your original payment method for the product(s) and any applicable tax. Please note that shipping and handling fees are non-refundable.&#xA0;Returns are at the customer&apos;s expense and are only accepted for purchases made on cellcosmet-cellmen.us. For items bought through a retailer, please contact them directly.&#xA0;