Brand General Questions
How does Cellcosmet differ from other brands?
The Cellcosmet difference lies in our exclusive proprietary technologies. Our unique cocktail of CytoPep™ Cellular Extracts is a powerhouse blend of over 5,000 peptides, proteins, amino acids, and enzymes that target multiple skin-aging pathways. Saf
How are your skincare lines broken down? Where should I start?
You can shop our products by specific skin concern (i.e., fine lines & wrinkles or firmness & elasticity), by specific product category (i.e., cleansers, moisturizers or serums). Here’s a quick guide to help you navigate our collection:. • Sensitive
What skin regimen do you recommend for a brightening routine to help with skin radiance and hyperpigmentation?
To achieve the most effective results for a more luminous and radiant complexion we suggest the following:. If you want a more intensive treatment, we suggest adding Ultra Brightening Elasto Collagen- XT. You would use this after Active Tonic. This i
What is the Cellular Index?
Based on decades of skincare expertise and a deeper understanding of how skin ages and what it needs, we've developed a system organized into 6 Cellular Indexes (CI). Each index is designed to match the skin’s revitalization needs at different stages
Are your products natural? Do you offer sustainability initiatives?
We are proud to share that sustainability is completely woven into our process. Cellcosmet contains on average 90%-99% ingredients of natural origin depending on the formulation. We prioritize RSPO- and Ecocert-certified materials sourced from locall
Animal Testing
We do not perform animal testing on our products. We are compliant with Swiss and European legislation, which completely ban any testing on animals. This ban also applies to most countries outside of the European Union. The same is true for the suppl
Independent Studies
Every one of our formulas undergoes rigorous testing to ensure safety, performance, and skin compatibility. This includes independent third-party clinical trials, dermatologist-supervised evaluations, consumer testing, and advanced in-vitro and in-vi
What does XT mean?
The “XT” in our product names indicates a formula that delivers targeted action for a specific area of the body or face. For example:. When you see “XT,” think of extra precision advanced care focused exactly where your skin needs it most.
Are Cellcosmet products suitable for all skin types? Does Cellcosmet avoid the known ingredients that are irritants and cause inflammation for sensitive skin?
Are Cellcosmet products suitable for all skin types? Does Cellcosmet avoid the known ingredients that are irritants and cause inflammation for sensitive skin?
Are Cellcosmet products safe to use during pregnancy?
Yes, most of our face care products are safe to use during pregnancy. They are carefully evaluated by a toxicologist, with pregnancy taken into consideration during the review process. However, there are a few exceptions:. As every pregnancy is uniqu
What is the shelf life of Cellcosmet Products?
We no longer print expiration dates on our packaging. Instead, we’ve introduced a system to track product freshness through lot/batch numbers for all shipments to the U.S., ensuring you receive fresh products every time. You can check how long to use
How am I able to authenticate a Cellcosmet product?
Products purchased from cellcosmet.com or from one of our authorized retailers are guaranteed authentic. You can check out our store locator for more information.
Why did the product packaging change?
At Cellcosmet, we’re committed to sustainability, so we’re updating our packaging to be lighter and more eco-friendly. These changes will affect our outer cartons and some parts of the product packaging but don’t worry, the formulas and the amount of
Product Quantity Limit
We limit product purchases to Three (3) items of the same product per customer, per order. Any orders exceeding this limit will be adjusted or canceled accordingly. We appreciate your understanding and are here to assist with any questions you may ha
How do I track my order?
Orders delivering to Canada addresses will ship from Canada. Orders shipping to US addresses will ship from the US. You'll receive a confirmation email with a tracking link once your order has been shipped out. We aim to ship orders out within 2 busi
Will all my items arrive in the same shipment?
Depending on the size of your order, you may receive your items in multiple shipments. You will not be charged multiple shipping fees, if shipping fees are applicable to your order.
Wrong Shipping Address
Please note that Cellcosmet is not responsible for errors in the shipping address provided at the time of order. If the address entered is incorrect, it is the customer’s responsibility to coordinate retrieval or delivery of the package.
Delivered Order is Missing
Please check all possible delivery spots: front, back, or side doors, garage areas, with your doorman, or with neighbors. If it’s been over 24 hours since your order was marked delivered, contact UPS to locate your package. We’re happy to help! Email
Delivery Process
Our delivery partners use different methods to confirm that your order has been successfully delivered. This may include:. If you’re not home at the time of delivery, your package may be left in a secure location (such as your doorstep, mailbox area,
Where do you ship?
Cellcosmet is pleased to offer shipping in the US and Canada. For orders outside the United States and Canada, please select your country here: https://eu.cellcosmet.com.
Do you ship to P.O. Boxes, APO/FPO addresses, or international addresses?
Cellcosmet offers shipping to PO Boxes via the United States Postal Service for orders shipped within the United States or Canada Post for orders shipped within Canada. We will ship to (Army Post Office (APO) and Fleet Post Office (FPO) addresses, sh