Many questions can be answered in our help center and FAQs!

The Cellcosmet Customer Care Team is ready to assist you! Customer Care hours are Monday-Friday 9:00 am – 5:00 pm EST.

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<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">We&apos;re sorry to hear that. First, please check all possible delivery spots: front, back, or side doors, garage areas, with your doorman, or with neighbors. Many packages are left in unexpected locations. If it&apos;s been more than 24 hours since it was marked delivered, we&apos;re happy to help. <span style="text-decoration:underline;"><a target="_blank" href="https://cellcosmet.gorgias.help/en-US/contact">Please contact us here</a></span>.</span></p>

We're sorry to hear that. First, please check all possible delivery spots: front, back, or side doors, garage areas, with your doorman, or with neighbors. Many packages are left in unexpected locations. If it's been more than 24 hours since it was ma

What if my order shows as delivered but I did not receive it?

Shipping Questions

How do I contact Customer Service?

What are your Order Processing and Shipping Timelines?

What is your Return Policy?

How much does shipping cost and how long does it take?

How do I contact Customer Service for Cellcosmet Europe?

Can I make changes to my order?

Why is my order cancelled?

How do I cancel my order?

How do I update my delivery address?

How are taxes calculated?

Do you have any current promotions or discounts?

Are there limits on the number of products I can buy?

Order Questions

What is your Returns Policy?

Do you offer returns or exchanges?

How do I start a return?

Return Questions

What if my order is damaged?

How do I track my order?

Will all my items arrive in the same shipments?

What is your Shipping Policy?

What countries do you ship to?

Why did the product packaging change?

What if my package gets lost?

What if my order is missing an item(s)?

How much does shipping cost?

How long does delivery take? Do you offer expedited shipping?

What are the specific proteins present in CytoPeptm Cellular Extracts?

Is Cellcosmet paraben free?

Is Cellcosmet preservative free?

Is Cellcosmet vegan?

Is Cellcosmet dermatologically tested?

Are Cellcosmet products non-comedogenic?

What does percent of natural origin mean?

Where can I find the ingredients list?

Where can I find ingredient sourcing?

What is the PostBiotic Complex?

What is the PostBiotic Complextm? What is the difference between Probiotics and Postbiotics?

What is Cytopeptm Quality Control?

How does Cellcosmet ensure toxicology compliance?

Will my product melt/freeze in certain temperatures?

What do I do if I've had an adverse reaction to one of your products?

Are your products natural? Do you offer sustainability initiatives?

Do you test your products on animals?

What independent studies do you have?

Are Cellcosmet products safe to use during pregnancy?

Are Cellcosmet products safe for people under 18?

Ingredients & Formulas Questions

How do I use Activator Gel & Active Tonic in a routine?

Cleansing & Purifying

How do I use Cellular Eye Contour Cream?

How do I use Celluar Eye Serum-XT?

How do I use CellLift Eye Contour Cream?

Will Brightener-XT brighten my skin?

Can you tell me more about CellFiller-XT?

How long does CellFiller-XT last?

How do I use CellFiller-XT?

Eyes

How long will Brightener-XT take to see results?

How do I incorporate Brightener-XT into my skin regime?

How does Brightener-XT work to brighten and prevent discoloration?

Will Brightener-XT help with hyperpigmentation or uneven tone?

What are the key ingredients of Brightener-XT?

Are there any harsh chemicals, acids, or bleaching agents in Brightener-XT?

What is the color and texture of CellLift Cream?

What are the unique benefits of a Neck & Decollete Cream?

What are the differences of the moisturizers?

Moisturizers

What are the exfoliant ingredients?

Masks & Exfoliators

What is new and different about the Ultra Brightening Elasto Collagen-XT reformulation?

What are the benefits of Ultra Brightening Elasto Collagen-XT?

What are the powerhouse ingredients of Ultra Brightening Elasto Collagen-XT?

What skin regimen do you recommend for overall brightening and helping reduce/fade dark spots and hyperpigmentation?

How do I use UltraCell Intensive?

Can I use UltraCell Intensive around the eye area?

How do I open the UltraCell Intensive ampoule?

Intensive Treatments

How does Body Gommage-XT help exfoliate skin on your body?

Body

How are your skincare lines broken down? Where should I start?

What skin regimen do you recommend for a brightening routine to help with skin radiance and hyperpigmentation?

What is the Cellular Index?

Does Cellcosmet avoid the known ingredients that are irritants and cause inflammation for sensitive skin?

What if my order shows as delivered but I did not receive it?Updated a month ago