Many questions can be answered in our help center and FAQs!

The Cellcosmet Customer Care Team is ready to assist you! Customer Care hours are Monday-Friday 9:00 am – 5:00 pm EST.

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How do I contact Customer Service?

What are your Order Processing and Shipping Timelines?

What is your Return Policy?

How much does shipping cost and how long does it take?

How do I contact Customer Service for Cellcosmet Europe?

Can I make changes to my order?

Why is my order cancelled?

How do I cancel my order?

How do I update my delivery address?

How are taxes calculated?

Do you have any current promotions or discounts?

Are there limits on the number of products I can buy?

Order Questions

What is your Returns Policy?

Do you offer returns or exchanges?

How do I start a return?

Return Questions

What if my order is damaged?

How do I track my order?

Will all my items arrive in the same shipments?

What is your Shipping Policy?

What countries do you ship to?

What if my order shows as delivered but I did not receive it?

Why did the product packaging change?

What if my package gets lost?

What if my order is missing an item(s)?

How much does shipping cost?

How long does delivery take? Do you offer expedited shipping?

Shipping Questions

What are the specific proteins present in CytoPeptm Cellular Extracts?

Is Cellcosmet paraben free?

Is Cellcosmet preservative free?

Is Cellcosmet vegan?

Is Cellcosmet dermatologically tested?

Are Cellcosmet products non-comedogenic?

What does percent of natural origin mean?

Where can I find the ingredients list?

Where can I find ingredient sourcing?

What is the PostBiotic Complex?

What is the PostBiotic Complextm? What is the difference between Probiotics and Postbiotics?

What is Cytopeptm Quality Control?

How does Cellcosmet ensure toxicology compliance?

Will my product melt/freeze in certain temperatures?

What do I do if I've had an adverse reaction to one of your products?

Are your products natural? Do you offer sustainability initiatives?

Do you test your products on animals?

What independent studies do you have?

Are Cellcosmet products safe to use during pregnancy?

Are Cellcosmet products safe for people under 18?

Ingredients & Formulas Questions

How do I use Activator Gel & Active Tonic in a routine?

Cleansing & Purifying

How do I use Cellular Eye Contour Cream?

How do I use Celluar Eye Serum-XT?

How do I use CellLift Eye Contour Cream?

Will Brightener-XT brighten my skin?

Can you tell me more about CellFiller-XT?

How long does CellFiller-XT last?

How do I use CellFiller-XT?

Eyes

How long will Brightener-XT take to see results?

How do I incorporate Brightener-XT into my skin regime?

How does Brightener-XT work to brighten and prevent discoloration?

Will Brightener-XT help with hyperpigmentation or uneven tone?

What are the key ingredients of Brightener-XT?

Are there any harsh chemicals, acids, or bleaching agents in Brightener-XT?

What is the color and texture of CellLift Cream?

What are the unique benefits of a Neck & Decollete Cream?

What are the differences of the moisturizers?

Moisturizers

What are the exfoliant ingredients?

Masks & Exfoliators

What is new and different about the Ultra Brightening Elasto Collagen-XT reformulation?

What are the benefits of Ultra Brightening Elasto Collagen-XT?

What are the powerhouse ingredients of Ultra Brightening Elasto Collagen-XT?

What skin regimen do you recommend for overall brightening and helping reduce/fade dark spots and hyperpigmentation?

How do I use UltraCell Intensive?

Can I use UltraCell Intensive around the eye area?

How do I open the UltraCell Intensive ampoule?

Intensive Treatments

How does Body Gommage-XT help exfoliate skin on your body?

Body

How are your skincare lines broken down? Where should I start?

What skin regimen do you recommend for a brightening routine to help with skin radiance and hyperpigmentation?

What is the Cellular Index?

Does Cellcosmet avoid the known ingredients that are irritants and cause inflammation for sensitive skin?

What is the shelf life of Cellcosmet Products?

How does Cellcosmet differ from other brands?

What products are right for me? What is a starting regimen?

What does a Cellcosmet routine look like?

General Information

Product Questions

How am I able to authenticate a Cellcosmet product?

How do I become a wholesaler of Cellcosmet products?

What is the Cellcosmet PRO Line?

Do you have an affiliate or influencer program?

Wholesale & Retail Questions

Do you offer free shipping?

What’s your return policy?

Cellcosmet offers free standard ground shipping on all orders in the continental United States . If you select express service, it will be charged at the shipping rate shown below. Remote area deliveries may experience longer shipping times. Shipping

Cellcosmet offers free standard ground shipping on all orders in the continental United States . If you select express service, it will be charged at the shipping rate shown below. Remote area deliveries may experience longer shipping times.&#xA0;<table border="1" dir="ltr"><tbody><tr><td style="width: 30.5732%;">Shipping Option&#xA0;</td><td style="width: 39.4904%;">Delivery Time&#xA0;</td><td style="width: 29.9363%;">Cost&#xA0;</td></tr><tr><td style="width: 30.5732%;">Standard Ground&#xA0;</td><td style="width: 39.4904%;">3-7 business days*&#xA0;</td><td style="width: 29.9363%;">FREE&#xA0;</td></tr><tr><td style="width: 30.5732%;">Express&#xA0;</td><td style="width: 39.4904%;">2 business days*&#xA0;</td><td style="width: 29.9363%;">$20&#xA0;</td></tr><tr><td style="width: 30.5732%;">Priority&#xA0;</td><td style="width: 39.4904%;">1 business day*&#xA0;</td><td style="width: 29.9363%;">$30&#xA0;</td></tr></tbody></table>&#xA0;Orders shipping outside of the 48 Continental US states, including Hawaii, Alaska, Guam, American Samoa, Marshall Islands, Northern Mariana Islands, Palau, the US Virgin Islands and Puerto Rico, will be charged at a rate of $8.50 per shipment. For expedited shipment cost, please refer to the table below.&#xA0;<table border="1" dir="ltr"><tbody><tr><td style="width: 30.5466%;">Shipping Option&#xA0;</td><td style="width: 39.5498%;">Delivery Time&#xA0;</td><td style="width: 29.9035%;">Cost&#xA0;</td></tr><tr><td style="width: 30.5466%;">Standard Ground&#xA0;</td><td style="width: 39.5498%;">7-10 business days*&#xA0;</td><td style="width: 29.9035%;">$8.50&#xA0;</td></tr><tr><td style="width: 30.5466%;">Express&#xA0;</td><td style="width: 39.5498%;">2 business days*&#xA0;</td><td style="width: 29.9035%;">$25&#xA0;</td></tr><tr><td style="width: 30.5466%;">Priority&#xA0;</td><td style="width: 39.5498%;">1 business day*&#xA0;</td><td style="width: 29.9035%;">$35&#xA0;</td></tr></tbody></table>&#xA0;Cellcosmet offers free standard ground shipping on all orders within Canada . If you select express service, it will be charged at the shipping rate shown below. Remote area deliveries may experience longer shipping times.&#xA0;<table border="1" dir="ltr" class="fr-table-selection-hover"><tbody><tr><td style="width: 30.5466%;">Shipping Option&#xA0;</td><td style="width: 39.5498%;">Delivery Time&#xA0;</td><td style="width: 29.9035%;">Cost**&#xA0;</td></tr><tr><td style="width: 30.5466%;">Standard Ground&#xA0;</td><td style="width: 39.5498%;">3-7 business days*&#xA0;</td><td style="width: 29.9035%;">FREE&#xA0;</td></tr><tr><td style="width: 30.5466%;">Express&#xA0;</td><td style="width: 39.5498%;">2 business days*&#xA0;</td><td style="width: 29.9035%;">$20&#xA0;</td></tr><tr><td style="width: 30.5466%;">Priority&#xA0;</td><td style="width: 39.5498%;">1 business day*&#xA0;</td><td style="width: 29.9035%;">$30&#xA0;</td></tr></tbody></table>**Note we do not ship to the Province of Quebec &#xA0;

Orders delivering to Canada addresses will ship from Canada. Orders shipping to US addresses will ship from the US. You'll receive a confirmation email with a tracking link once your order has been shipped out. We aim to ship orders within 2 business

Orders delivering to Canada addresses will ship from Canada. &#xA0;Orders shipping to US addresses will ship from the US. &#xA0;You&apos;ll receive a confirmation email with a tracking link once your order has been shipped out. We aim to ship orders within 2 business days of submitting them on the website. &#xA0;Depending on the shipping method you selected and your destination address, orders can take 3-10 business days to reach you. If you can&#x2019;t find the shipment confirmation email, double-check your spam folder or feel free to email us at <a href="mailto:customerservice.us@cellcosmet.com">customerservice.us@cellcosmet.com</a> or through our <a href="https://www.cellcosmet.com/pages/contact" target="_blank" rel="noreferrer noopener">contact form</a> and we will send you a copy. You may also check the status of your order by using our chat function on our website, and selecting the &#x201C;Track and Manage My Orders&#x201D; button.&#xA0;We also recommend adding us to your contacts to prevent additional emails from going to spam.&#xA0;.

Please email us at customerservice.us@cellcosmet.com or through our contact form with your order number and the email address used to place your order. Please note that the cost of return shipping is the responsibility of the purchaser, we do not pro

Please email us at <a href="mailto:customerservice.us@cellcosmet.com" style=" text-decoration: underline;">customerservice.us@cellcosmet.com</a> or through our&#xA0;<a href="https://www.cellcosmet.com/pages/contact" style=" text-decoration: underline;">contact form</a> with your order number and the email address used to place your order. Please note that the cost of return shipping is the responsibility of the purchaser, we do not provide return labels. Upon receiving the returned product(s), a refund will be credited to your original payment method for the price of your product(s) and sales tax (if applicable). All shipping and handling costs are non-refundable. Parcels that are returned to us remain the customer&#x2019;s responsibility and a refund will not be given until we have received the items. We will contact you within 7-10 business days from receipt of the package to confirm your return has been processed. Cellcosmet monitors return activity and reserves the right to deny returns that do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt. If you have any concerns or feedback about our service or a product you have purchased, please do not hesitate to contact us. We are here to help. Please contact us at <a href="mailto:customerservice.us@cellcosmet.com" style=" text-decoration: underline;">customerservice.us@cellcosmet.com</a> or through our <a href="https://www.cellcosmet.com/pages/contact" style=" text-decoration: underline;">contact form</a> or&#xA0;<a href="https://www.cellcosmet.com/pages/cellcosmet-consultations" style=" text-decoration: underline;">Consult with an Expert.</a>

If you're not completely satisfied with your purchase, you can return your order within 30 days of the order date if it is unopened and the security seals remain intact. Please note that items must be in saleable condition to qualify for a refund. We

If you&apos;re not completely satisfied with your purchase, you can return your order within 30 days of the order date if it is unopened and the security seals remain intact. Please note that items must be in saleable condition to qualify for a refund.&#xA0;We&#x2019;re unable to refund items that are: unsealed, used (unless damaged or faulty), relabeled or refilled, pierced or opened, missing components from Gift with Purchase (GWP) or Exclusive Sets and damaged product cartons. &#xA0;To request a return, just email us at customerservice.us@cellcosmet.com with your order number and the email used at checkout.&#xA0;Once we receive your return, we&#x2019;ll issue a refund to your original payment method for the product(s) and any applicable tax. Please note that shipping and handling fees are non-refundable.&#xA0;Returns are at the customer&apos;s expense and are only accepted for purchases made on cellcosmet-cellmen.us. For items bought through a retailer, please contact them directly.&#xA0;

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