cellcosmet

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Order Processing & Shipping Timeline

Return Policy & Process

Shipping Rates and Times

International Inquiries

Can I make changes to my order?

Why is my order canceled?

My order arrived damaged, what should I do?

Payments

Billing & Payment Authorizations

What forms of payment do you accept?

Taxes

What promotions do you offer?

Frequent Returns and Commercial Use

How do I track my order?

Will all my items arrive in the same shipment?

Wrong Shipping Address

Delivery Process

Where do you ship?

Delivered Order is Missing

Do you ship to P.O. Boxes, APO/FPO addresses, or international addresses?

Samples & Sample Selection

Orders,Shipping & Returns

What are the specific proteins present in CytoPeptm Cellular Extracts?

Is Cellcosmet paraben free?

Is Cellcomest preservative free?

Is Cellcosmet Vegan?

Is Cellcosmet dermatologically tested?

Are Cellcosmet Products Non-comedogenic?

What does percent of Natural Origin mean?

Where can I find the ingredients list?

Ingredient Sourcing

What is the PostBiotic Complex?

PostBiotic Complextm: Probiotics vs. Postbiotics

What is the difference between the Oleo Complex and the Hydra Protect Complex?

Cytopeptm Quality Control

Toxicology Compliance

Will my product melt/freeze in certain temperatures?

Adverse Reaction

Ingredients & Formulations

How do I use Activator Gel & Active Tonic in routine?

Cleansing & Purifying

Cellular Eye Contour Cream

Cellular Eye Serum-XT

CellLift Eye Contour Cream

Eye Care

CellLift Neck & Decollete

Will this brighten my skin?

How long will it take to see results?

How do I incorporate this into my skin?

What makes this formula different or better than others?

Will it help with hyperpigmentation or uneven tone?

What are the key ingredients?

Are there any harsh chemicals, acids, or bleaching agents?

Brightener-XT

Color & Texture

CellLift Cream

Moisturizers & Neck

What are the exfoliant ingredients/mechanisms?

Masks & Exfoliators

CellFiller-XT

What is new and different about the reformulation?

What are the benefits of this intensive treatment?

What are the powerhouse ingredients?

What skin regimen do you recommend for overall brightening and helping reduce/fade dark spots and hyperpigmentation?

Ultra Brightening Elasto Collagen- XT

How do I use UltraCell Intensive?

Can I use UltraCell Intensive around the eye area?

How do I open the ampoule?

UltraCell Intensive

Intensive Treatments

Body Gommage-XT

Body

Products

How does Cellcosmet differ from other brands?

How are your skincare lines broken down? Where should I start?

What skin regimen do you recommend for a brightening routine to help with skin radiance and hyperpigmentation?

What is the Cellular Index?

Are your products natural? Do you offer sustainability initiatives?

Animal Testing

Independent Studies

What does XT mean?

Are Cellcosmet products suitable for all skin types? Does Cellcosmet avoid the known ingredients that are irritants and cause inflammation for sensitive skin?

Are Cellcosmet products safe to use during pregnancy?

What is the shelf life of Cellcosmet Products?

How am I able to authenticate a Cellcosmet product?

Why did the product packaging change?

Product Quantity Limit

Brand General Questions

Wholesale Inquiries

Cellcosmet PRO Line

Do you have an affiliate program?

Do you offer free shipping?

How do I start a return?

What’s your return policy?

Cellcosmet offers free standard ground shipping on all orders in the continental United States . If you select express service, it will be charged at the shipping rate shown below. Remote area deliveries may experience longer shipping times. Shipping

Cellcosmet offers free standard ground shipping on all orders in the continental United States . If you select express service, it will be charged at the shipping rate shown below. Remote area deliveries may experience longer shipping times.&#xA0;<table border="1" dir="ltr"><tbody><tr><td style="width: 30.5732%;">Shipping Option&#xA0;</td><td style="width: 39.4904%;">Delivery Time&#xA0;</td><td style="width: 29.9363%;">Cost&#xA0;</td></tr><tr><td style="width: 30.5732%;">Standard Ground&#xA0;</td><td style="width: 39.4904%;">3-7 business days*&#xA0;</td><td style="width: 29.9363%;">FREE&#xA0;</td></tr><tr><td style="width: 30.5732%;">Express&#xA0;</td><td style="width: 39.4904%;">2 business days*&#xA0;</td><td style="width: 29.9363%;">$20&#xA0;</td></tr><tr><td style="width: 30.5732%;">Priority&#xA0;</td><td style="width: 39.4904%;">1 business day*&#xA0;</td><td style="width: 29.9363%;">$30&#xA0;</td></tr></tbody></table>&#xA0;Orders shipping outside of the 48 Continental US states, including Hawaii, Alaska, Guam, American Samoa, Marshall Islands, Northern Mariana Islands, Palau, the US Virgin Islands and Puerto Rico, will be charged at a rate of $8.50 per shipment. For expedited shipment cost, please refer to the table below.&#xA0;<table border="1" dir="ltr"><tbody><tr><td style="width: 30.5466%;">Shipping Option&#xA0;</td><td style="width: 39.5498%;">Delivery Time&#xA0;</td><td style="width: 29.9035%;">Cost&#xA0;</td></tr><tr><td style="width: 30.5466%;">Standard Ground&#xA0;</td><td style="width: 39.5498%;">7-10 business days*&#xA0;</td><td style="width: 29.9035%;">$8.50&#xA0;</td></tr><tr><td style="width: 30.5466%;">Express&#xA0;</td><td style="width: 39.5498%;">2 business days*&#xA0;</td><td style="width: 29.9035%;">$25&#xA0;</td></tr><tr><td style="width: 30.5466%;">Priority&#xA0;</td><td style="width: 39.5498%;">1 business day*&#xA0;</td><td style="width: 29.9035%;">$35&#xA0;</td></tr></tbody></table>&#xA0;Cellcosmet offers free standard ground shipping on all orders within Canada . If you select express service, it will be charged at the shipping rate shown below. Remote area deliveries may experience longer shipping times.&#xA0;<table border="1" dir="ltr" class="fr-table-selection-hover"><tbody><tr><td style="width: 30.5466%;">Shipping Option&#xA0;</td><td style="width: 39.5498%;">Delivery Time&#xA0;</td><td style="width: 29.9035%;">Cost**&#xA0;</td></tr><tr><td style="width: 30.5466%;">Standard Ground&#xA0;</td><td style="width: 39.5498%;">3-7 business days*&#xA0;</td><td style="width: 29.9035%;">FREE&#xA0;</td></tr><tr><td style="width: 30.5466%;">Express&#xA0;</td><td style="width: 39.5498%;">2 business days*&#xA0;</td><td style="width: 29.9035%;">$20&#xA0;</td></tr><tr><td style="width: 30.5466%;">Priority&#xA0;</td><td style="width: 39.5498%;">1 business day*&#xA0;</td><td style="width: 29.9035%;">$30&#xA0;</td></tr></tbody></table>**Note we do not ship to the Province of Quebec &#xA0;

Orders delivering to Canada addresses will ship from Canada. Orders shipping to US addresses will ship from the US. You'll receive a confirmation email with a tracking link once your order has been shipped out. We aim to ship orders within 2 business

Orders delivering to Canada addresses will ship from Canada. &#xA0;Orders shipping to US addresses will ship from the US. &#xA0;You&apos;ll receive a confirmation email with a tracking link once your order has been shipped out. We aim to ship orders within 2 business days of submitting them on the website. &#xA0;Depending on the shipping method you selected and your destination address, orders can take 3-10 business days to reach you. If you can&#x2019;t find the shipment confirmation email, double-check your spam folder or feel free to email us at <a href="mailto:customerservice.us@cellcosmet.com">customerservice.us@cellcosmet.com</a> or through our <a href="https://www.cellcosmet.com/pages/contact" target="_blank" rel="noreferrer noopener">contact form</a> and we will send you a copy. You may also check the status of your order by using our chat function on our website, and selecting the &#x201C;Track and Manage My Orders&#x201D; button.&#xA0;We also recommend adding us to your contacts to prevent additional emails from going to spam.&#xA0;.

Please email us at customerservice.us@cellcosmet.com or through our contact form with your order number and the email address used to place your order. Please note that the cost of return shipping is the responsibility of the purchaser, we do not pro

Please email us at <a href="mailto:customerservice.us@cellcosmet.com" style=" text-decoration: underline;">customerservice.us@cellcosmet.com</a> or through our&#xA0;<a href="https://www.cellcosmet.com/pages/contact" style=" text-decoration: underline;">contact form</a> with your order number and the email address used to place your order. Please note that the cost of return shipping is the responsibility of the purchaser, we do not provide return labels. Upon receiving the returned product(s), a refund will be credited to your original payment method for the price of your product(s) and sales tax (if applicable). All shipping and handling costs are non-refundable. Parcels that are returned to us remain the customer&#x2019;s responsibility and a refund will not be given until we have received the items. We will contact you within 7-10 business days from receipt of the package to confirm your return has been processed. Cellcosmet monitors return activity and reserves the right to deny returns that do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt. If you have any concerns or feedback about our service or a product you have purchased, please do not hesitate to contact us. We are here to help. Please contact us at <a href="mailto:customerservice.us@cellcosmet.com" style=" text-decoration: underline;">customerservice.us@cellcosmet.com</a> or through our <a href="https://www.cellcosmet.com/pages/contact" style=" text-decoration: underline;">contact form</a> or&#xA0;<a href="https://www.cellcosmet.com/pages/cellcosmet-consultations" style=" text-decoration: underline;">Consult with an Expert.</a>

If you're not completely satisfied with your purchase, you can return your order within 30 days of the order date if it is unopened and the security seals remain intact. Please note that items must be in saleable condition to qualify for a refund. We

If you&apos;re not completely satisfied with your purchase, you can return your order within 30 days of the order date if it is unopened and the security seals remain intact. Please note that items must be in saleable condition to qualify for a refund.&#xA0;We&#x2019;re unable to refund items that are: unsealed, used (unless damaged or faulty), relabeled or refilled, pierced or opened, missing components from Gift with Purchase (GWP) or Exclusive Sets and damaged product cartons. &#xA0;To request a return, just email us at customerservice.us@cellcosmet.com with your order number and the email used at checkout.&#xA0;Once we receive your return, we&#x2019;ll issue a refund to your original payment method for the product(s) and any applicable tax. Please note that shipping and handling fees are non-refundable.&#xA0;Returns are at the customer&apos;s expense and are only accepted for purchases made on cellcosmet-cellmen.us. For items bought through a retailer, please contact them directly.&#xA0;

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