Shipping Questions
What if my order is damaged?
We're sorry to hear that your Cellcosmet order didn't arrive in perfect condition. Please immediately contact us using our Contact form, include your order number, email, and a picture of the damaged item(s). We will respond to your email within 1 bu
How do I update my delivery address?
Orders ship quickly, so we're often not able to edit the shipping address on your order after you place it.If there is an error in your order, please contact us immediately on our Contact form or utilize our chat function on the lower right of the sc
How do I track my order?
You'll receive a confirmation email with a tracking link once your order has been shipped out. We aim to ship orders within 2 business days of submitting them on the website. Depending on the shipping method you selected and your destination address
Will all my items arrive in the same shipments?
Not always. Depending on the size of your order, you may receive your items in multiple shipments. You will not be charged multiple shipping fees if any apply to your order.
What is your Shipping Policy?
Please see full Shipping timeframes and costs (where applicable) here.Our delivery partners use different methods to confirm that your order has been successfully delivered. This may include: A signature from the person receiving the packageThe name
What countries do you ship to?
Cellcosmet is pleased to offer shipping in the US and Canada, excluding the Province of Quebec. For orders outside the United States and Canada, please visit https://eu.cellcosmet.com
What if my order shows as delivered but I did not receive it?
We're sorry to hear that. First, please check all possible delivery spots: front, back, or side doors, garage areas, with your doorman, or with neighbors. Many packages are left in unexpected locations. If it's been more than 24 hours since it was ma
Why did the product packaging change?
At Cellcosmet, we're committed to sustainability, so we're updating our packaging to be lighter and more eco-friendly. These changes will affect our outer cartons and some parts of the product packaging, but don’t worry, the formulas and the amount o
What if my package gets lost?
Shipping can take up to 10 business days, and it’s totally normal for tracking to pause for a day or two while carriers process and move packages. Even if it looks “stuck,” the majority of orders are delivered within that 10-business-day window. If i
What if my order is missing an item(s)?
We're sorry to hear that your Cellcosmet order didn't arrive in full. Please immediately contact us using our Contact form, including your order number and email. We will respond to your email within 1 business day.
How much does shipping cost?
Standard shipping is free for customers in the continental United States, Hawaii, and Puerto Rico. And yes, we do offer expedited shipping in some locations. Please see full Shipping timeframes and costs (where applicable) here.
How long does delivery take? Do you offer expedited shipping?
Free, standard shipping for customers in the continental United States, Hawaii, and Puerto Rico can take up to 10 business days, including processing time. And yes, we do offer expedited shipping in some locations. Please see full Shipping timeframes