Order Questions
How do I contact Customer Service?
The Cellcosmet Customer Care Team is available Monday-Friday 9:00 am – 5:00 pm EST, excluding Holidays. The best way to contact us is through our contact form or live chat, available on any page in the lower-right-hand corner. Email replies are typic
What are your Order Processing and Shipping Timelines?
Orders are processed Monday – Friday, excluding holidays. Orders are typically processed within 2 business days, and shipping takes up to 5 business days. Once your order has shipped, you'll receive an email from [email protected] wit
What is your Return Policy?
If you're not completely satisfied with your purchase, you can return your order within 30 days of the order date if it is unopened and the security seals remain intact.Items Not Eligible for RefundUnsealed or openedUsedRelabeled or refilledMissing c
How much does shipping cost and how long does it take?
Cellcosmet ships to the United States and Canada (except Quebec). Cellcosmet offers free standard ground shipping on all orders in the continental United States plus Hawaii and Puerto Rico. If you select express service, it will be charged at the shi
How do I contact Customer Service for Cellcosmet Europe?
For orders placed outside of the United States and Canada and any other international inquiries, please email [email protected]. [email protected] is only for orders placed in the United States or Canada
Can I make changes to my order?
Orders ship quickly, so we're often not able to make edits to orders.If there is an error in your order, please contact us immediately on our Contact form or utilize our chat function on the lower right of the screen.
Why is my order cancelled?
Cellcosmet reserves the right to cancel any order due to stock availability, inventory issues, or if an order is suspected to be fraudulent. In such cases, we will contact you to provide notification. We also limit purchases to three (3) of the same
How do I cancel my order?
Orders ship quickly so we're often not able to cancel your order after you place it.If there is an error in your order, please contact us immediately on our Contact form or utilize our chat function on the lower right of the screen. If we're unable t
How do I update my delivery address?
Orders ship quickly so we're often not able to edit the shipping address on your order after you place it.If there is an error in your order, please contact us immediately on our Contact form or utilize our chat function on the lower right of the scr
How are taxes calculated?
For orders shipping within the United States, sales tax will be charged at the applicable state tax rates. For orders shipping within Canada, sales tax will be charged at the applicable GST/HST and PST.
Do you have any current promotions or discounts?
Promotions vary throughout the year. Please check our homepage top banner or our Offers Page for limited-time promotions. We currently offer the following promotions to most customers:Up to three complimentary deluxe samples may be selected with ever
Are there limits on the number of products I can buy?
We limit product purchases to three (3) items of the same product per customer, per order. If you're interested in placing a wholesale order, please get in touch with us through our contact form.