Orders,Shipping & Returns
Contact Us
The Cellcosmet Customer Care Team is ready to assist you. Customer Care hours of operation are Monday-Friday 9:00 am – 5:00 pm EST, excluding Holidays. Feel free to contact us by email at [email protected] or through our contact form
Order Processing & Shipping Timeline
Orders are processed Monday – Friday excluding holidays. Orders are typically processed within 2 business days and shipped within 3-5 business days. Once your order has shipped, you’ll receive an email from [email protected] with your
Return Policy & Process
If you're not completely satisfied with your purchase, you can return your order within 30 days of the order date if it is unopened and the security seals remain intact. Please note that items must be in sealable condition to qualify for a refund.
Shipping Rates and Times
Cellcosmet offers free standard ground shipping on all orders in the continental United States (including Hawaii and Puerto Rico). If you select express service, it will be charged at the shipping rate shown below. Remote area deliveries may experien
International Inquiries
For international inquiries, please contact [email protected].
Can I make changes to my order?
No changes can be made once an order is placed. If there is an error in your order, please contact us immediately at [email protected] or utilizing our chat function on the bottom right of the screen.
Why is my order canceled?
Cellcosmet reserves the right to cancel any order due to stock availability, inventory issues, or if an order is suspected to be fraudulent. In such cases, we will contact the customer to provide notification. We also limit purchases to three (3) of
My order arrived damaged, what should I do?
We're sorry to hear that your Cellcosmet order didn't arrive in perfect condition. Please reach out to us at [email protected] with your order number, and we’ll be happy to assist you in resolving this issue. Additional details may be
Payments
All items on the Cellcosmet website are displayed in US currency only.
Billing & Payment Authorizations
All orders are subject to security verification. Your billing name, address, and phone number must match the information that appears on your credit card statement, failing which, your order may be delayed or cancelled. A pre-authorization to your cr
What forms of payment do you accept?
We currently accept Visa, MasterCard, Diners Club and American Express credit cards as well as Shop Pay, Paypal, Apple Pay, and Google Pay. Your method of payment cannot be changed after your order has been placed.
Taxes
For orders shipping within the United States, sales tax will be charged at the applicable state tax rates. For orders shipping within Canada, sales tax will be charged at the applicable GST/HST and PST.
What promotions do you offer?
3 deluxe size samples- Up to three complimentary deluxe samples may be selected with every order.If there is a gift with purchase promotion, only one gift is allowed per customer.Free standard shipping (continental US only) on all orders.For more per
Frequent Returns and Commercial Use
To maintain fairness, Cellcosmet monitors the number of returns made by customers. Where Cellcosmet believes repeated misuse of the Return Policy has occurred, or to take advantage of promotional offers, and subsequently returned, Cellcosmet may impo
How do I track my order?
Orders delivering to Canada addresses will ship from Canada. Orders shipping to US addresses will ship from the US. You'll receive a confirmation email with a tracking link once your order has been shipped out. We aim to ship orders within 2 business
Will all my items arrive in the same shipment?
Depending on the size of your order, you may receive your items in multiple shipments. You will not be charged multiple shipping fees, if shipping fees are applicable to your order.
Wrong Shipping Address
Please note that Cellcosmet is not responsible for errors in the shipping address provided at the time of order. If the address entered is incorrect, it is the customer’s responsibility to coordinate retrieval or delivery of the package.
Delivery Process
Our delivery partners use different methods to confirm that your order has been successfully delivered. This may include:. If you’re not home at the time of delivery, your package may be left in a secure location (such as your doorstep, mailbox area,
Where do you ship?
Cellcosmet is pleased to offer shipping in the US and Canada, excluding the Province of Quebec. For orders outside the United States and Canada, please select your country here: https://eu.cellcosmet.com.
Delivered Order is Missing
Please check all possible delivery spots: front, back, or side doors, garage areas, with your doorman, or with neighbors. If it’s been over 24 hours since your order was marked delivered, contact UPS to locate your package. We’re happy to help! Email
Do you ship to P.O. Boxes, APO/FPO addresses, or international addresses?
In the US, Cellcosmet offers shipping to PO Boxes via the United States Postal Service. We will ship to (Army Post Office (APO) and Fleet Post Office (FPO). In Canada, Cellcosmet offers shipping to PO Boxes via Canada Post.
Samples & Sample Selection
All orders qualify for three complimentary samples. To receive samples, please select your samples directly on the cart page before checkout. Once selected, the samples will be automatically added to your cart and included in your order. Samples are